Theatre Goer Membership FAQs
Click on a question for the answer.
General Sold Out Crowd Questions
- What shows do you offer?
- What does "dress appropriately" mean?
- What's with all the rules?
- Why the processing fee?
Current Member Questions
- How do I view, print or cancel my upcoming reservations?
- I'd love to see a specific show that is not on your site. Can you get it?
- Where is my RSVP confirmation?
- Why was my credit card declined?
- My card was declined, so why were funds withdrawn from my account?
- What are the different kinds of memberships and which one do I have?
- How do I upgrade my membership?
- Can I get more tickets than my plan allows for a certain show?
- The site says there is only “1 ticket left” or “sold out” for the show I want to see. Can you make an exception?
- It says “sold out” but I really want to see it. Can you put me on a waiting list?
- I’m having trouble resetting my password. Can you help?
- I cancelled my tickets. Can you refund my fee?
- When do you post shows?
What shows do you offer?
Discretion is how we get such great shows. If we told the general public about our bigger shows (and we get them often), producers would never list free tickets with us. For this reason, you must now join us in order to see what we offer. But don't worry! We have a money back guarantee. If you join us and decide we are not for you, contact us within the first 30 days and so long as you have not reserved any tickets, we will give you a full refund, no questions asked. To date we have signed up over 1000 members and only a handful have ever asked for this refund. Trust us. Our listings are amazing. That is why your friends told you about us!
What does "dress appropriately" mean?
Every theatre is different but members should expect to dress slightly nicer than the average person going to the theatre. Some of the smaller theatres are fine with a more casual approach; other theatres will request business attire. Any special dress code requests will be included in the listing. Flip-flops, tank tops, and other beach ware are never appropriate. When in doubt, business casual is always a safe choice.
"But I saw a guy there in jeans and a t-shirt!" Yes, but remember, he probably paid for his ticket!
What's with all the rules?
Sold Out Crowd is providing an important service to theatres in exchange for complimentary tickets. As with any business, the better service you provide, the more business you'll receive. In our case, this means "strict rules = better shows." We could be much more lenient, but then you'd have nothing to see!
How do I view, print, or cancel upcoming reservations?
When you order your tickets, we send you a confirmation email. If you don't see it in your in-box, check your spam folder. If it ended up there, it is best to add email@example.com to your email address book. You can also view, print and cancel reservations by logging on to the site and clicking "My RSVPs" on the Member Home Page. Please only cancel if you really must, as chronic cancelations can make things difficult for the producers who are so generous to us.
Why the processing fee?
Processing fees help to cover the difficult and time-consuming process of requesting and distributing complimentary tickets. They also help to ensure that people will not take free tickets for granted by deciding at the last minute not to honor their reservations. Almost every ticketing company in existence charges a processing fee, and most charge more than we do. In our case, the small fee is just enough to keep our doors open so we can continue to offer you great shows in the future.
I'd love to see a specific show that is not on your site. Can you get it?
We are always up for suggestions. If you hear about a show that you'd like to see on our site, feel free to email us and we'll do our best. Please keep in mind, however, that if a show is selling out, producers will not have any interest in giving away free tickets. Also, please make sure that the show you are suggesting has performances within the next 2 weeks.
Where is my RSVP confirmation?
We email confirmations within minutes of your order. If you do not see it in your inbox, it is likely that it ended up in your spam folder. If you find it there, please add firstname.lastname@example.org to your email address book so that future emails from us can get to you. If you do not find it in your spam folder, contact us and we’ll investigate. Either way, members can always view, change and print confirmations by logging on to our site and clicking on "My RSVP's" on the member home page. Confirmations can also be viewed and printed by clicking the link on the confirmation page, which appears once the order is complete.
Why was my credit card declined?
When a valid card is declined, it is almost always because the address or the zip code provided does not match the billing zip code for the credit card being submitted. Please check with your bank or credit card company to make sure you are entering in the correct information.
My card was declined, so why were funds withdrawn from my account?
When you attempt to make a payment, our site puts a hold on the funds. This sometimes appears on your card as though the charge has gone through; however, if the charge is declined, the hold is dropped within 24-48 hours. All held funds for declined charges are released back into your account shortly.
What are the different kinds of memberships and which one do I have?
Silver 2 – Allows you to order up to 2 tickets to most shows we offer. $65 per year.
Silver 4 – Allows you to order up to 4 tickets to most shows we offer. $130 per year.
Gold 2 – Allows you to order up to 2 tickets to all shows when available, and gives you priority access to high profile shows. $95 per year.
Gold 4 – Allows you to order up to 4 tickets to all shows when available, and gives you priority access to high profile shows. $190 per year.
To find out what membership level you have signed up for, click "My Account" on the Member Home Page.
To upgrade and/or to find out what your prorated upgrade price would be, log in to the site and click Renew/upgrade on the Member Home Page.
How do I upgrade my membership?
You may upgrade your membership at any time by clicking "Renew/Upgrade" on the Member Home Page.
Can I get more tickets than my plan allows for a certain show?
Extra tickets are subject to availability, after all other members have had an opportunity to order their tickets first. If you would like extra tickets, you are welcome to contact us with this request and we’ll do our best to accommodate you.
The site says there is only “1 ticket left” or “sold out” for the show I want to see. Can you make an exception?
The site keeps the most up to date information. If it says sold out, it is because we are simply out of tickets for that particular date. 1 ticket left means that we only have 1 ticket left. Having said that, we’ll always do our best to acquire more tickets to shows that prove popular among our members. Feel free to check back later to see if additional tickets have been added. Clicking the "like" button on the listing is a great way of telling us you would like more access to this show and/or theater.
It says “sold out” but I really want to see it. Can you put me on a waiting list?
Tickets are on a first-come-first-served basis. Sold Out Crowd does not oversee a wait list in order to keep administrative costs down while keeping our rates as low as possible and theatre accessible for our members.
I’m having trouble resetting my password. Can you help?
Some computers have trouble with our password reset function. If you experience any problems resetting your password, simply contact us with the new password and we’ll take care of it for you.
I cancelled my tickets. Can you refund my fee?
As stated in our membership agreement, SOC does not refund processing fees unless the show is cancelled or a member is bumped (which happens infrequently).
When do you post shows?
We never know when we'll get the next show, but we always list show tickets as soon as possible. The best way to find out if we have added a show is to check the notification on our web site that tells you when we last updated. We also encourage you to request to be put on the “contact me as often as possible” list. We rarely send out more than 3 emails a week to this list, and it is a great way of staying up to date about what we have recently offered.