Below are the rules which each of our members must agree to in order to join our service. In addition to these rules, you may request others when you list. We enforce these rules strictly and welcome any feedback on our members while at your theatre."
Sold Out Crowd memberships start at $50 per year. Members understand there is an additional $3 processing fee per ticket, unless otherwise specified.
Members must agree and adhere to the following rules and regulations of Sold Out Crowd. Failure to do so will result in membership penalties such as downgrades without refunds or membership termination.
Members must dress appropriately. Member discretion is required as every theatre is different. However, business casual attire is usually a safe choice. When a show requires a specific dress code, it will be noted in the listing. Flip-flops, tank tops, and other beachwear are never appropriate.
Reservations and memberships are non-transferable. Tickets must always be picked up by the member who reserved them, on or before the time specified in the listing.
All tickets must be picked up at the box office, unless otherwise specified.
Members must always have their Photo ID ready to present, if necessary.
Members must be prepared to print out and present a confirmation page, if it is required in the listing.
Though unlikely, if a member is refused tickets at the theatre for any reason, the membrer must comply respectfully and contact Sold Out Crowd. Sold Out Crowd will swiftly resolve the matter and compensate the member appropriately.
Every theatre reserves the right to cancel a reservation if a member arrives later than the required pick-up time.
No-shows are perhaps the biggest deterrents for producers who distribute complimentary tickets, and our no-show policy helps to prevent reserved seats from sitting empty. No shows will be dealt with on a case-by-case basis at the discretion of Sold Out Crowd, and may lead to canceled memberships. Any member who reserves tickets to a show and does not arrive to pick them up must notify Sold Out Crowd within 12 hours of show time, or a $20 per ticket fee will be assessed (which will be donated to the theatre that issued the tickets). Any member that is a no-show and does not notify Sold Out Crowd will have his/her membership canceled.
Cancellations must be performed via the Sold Out Crowd website at least 3 hours before show time.
Seating assignments are allocated at the discretion of the theatre and are not made available until members pick up their tickets. Members must sit in the seat in which they are assigned for the duration of the performance unless the tickets are standing room only or general admission. If tickets are standing room only or general admission, this information will be provided in the listing.
The following activities are strictly prohibited at the theatre:
Sold Out Crowd is not responsible for any inaccuracies in the listings as show information is provided by the theatres offering tickets.
Members are responsible for reading listings carefully and following all rules and terms outlined within.
Members are responsible for doing their own research on all show information that is important to them before ordering tickets. Information about the nature of performances (previews, opening nights, the appropriateness of a certain show for children, solo performances) may not always be available or listed. If members cannot find the information you determine vital to their enjoyment of the show, they should not reserve tickets. It is never appropriate to contact the theatre to ask for information when planning on ordering a complimentary ticket.
Sold Out Crowd reserves the right to allow any member(s) or group(s) first access to tickets based on past behavior at a theatre, behavior with Sold Out Crowd staff, or for any reason deemed appropriate.
Gold members and/or members who provide demographic information and reviews will, at times, be given first choice of tickets to certain high profile shows, either because a theatre has requested this information or because Sold Out Crowd deems it valuable in our attempt to get more great shows from that venue in the future.
Refunds of membership fees will be provided only if a member has not used his/her membership within the first 30 days and does not wish to continue.
Refunds of ticket processing fees will be provided only if the theatre does not honor a reservation or there was an inaccuracy in the listing regarding date or location of show.
Annual Dues will be waived when a member refers 10 people who become Sold Out Crowd members.
Annual Dues will be waived when a member reserves and honors 75 reservations in one membership year.
No refunds will be granted for any other reason, including forced cancellation due to behavior.
Sold Out Crowd reserves the right to terminate or downgrade any membership at any time without refund if the member does not follow the rules above.